Two and a half years ago when we upgraded the software behind Chirco.com, we decided to also add in forum software to create a place where our customers could ask questions about our parts. We knew that we had a bunch of customers that viewed the site during hours we were closed, so they were unable to call us to have their questions answered. After about three months, our forumsstarted to take off and more and more customers were signing up and creating posts. The biggest success, was when other member starting answering other members questions.
Now the forums have have almost 4000 topics from over 1700 members that have video’s and how-to articles. This has become a knowledge based source for information on air cooled VW’s and Dune Buggies. We have even created topic boards to support our two new sites with www.seatsus and www.carbkitus.com.
I’m sure this safe community will continue to grow.